Western Health Ltd.

IGEL's integration with Imprivata makes it easy for the Australian healthcare provider to securely access Cerner's electronic medical records (EMR) software and extend the life of legacy endpoint devices SAN FRANCISCO and SYDNEY, March 12, 2024 /PRNewswire/ -- Western Health, one of Australia's leading healthcare providers, has chosen IGEL, provider of the secure endpoint OS for now and next, to modernise its endpoint infrastructure and streamline its management systems, with guidance from its technology consulting partners, Insentra and Insight. "We chose IGEL due to its functionality and support of multiple usage scenarios and environments Western Health uses, which allowed us to significantly improve the sustainability of our current hardware investment," said Cameron McBride, Director, Digital Technology Services, Western Health. "IGEL integrates well with Imprivata and makes connecting to multiple hosted services, including our Cerner EMR software, using the latest clients easy. It also saved Western Health money as we could continue to use 1,000 thin clients sustainably, which would not have hardware vendor support when directed to the new Microsoft Disaster Recovery AVD solution being implemented. Changing to the IGEL OS on the devices provided an improved and supported solution." Overcoming technology challenges and meeting success criteria with IGEL Western Health identified multiple challenges as the organisation moved forward on modernising its endpoint infrastructure to align with the investment made in updating its virtual desktop solutions. The business had set key criteria for the modernisation project in the areas of cyber security; high availability; interoperability with key internal services; serviceability by IT and users; and, hardware integration. In selecting IGEL, Western Health conducted a Proof of Value (PoV) exercise and found the IGEL solution met all the required criteria. Brian Riegels-Morgan, a Senior Consultant at Insentra, said, "IGEL's pre-sales and support teams played pivotal roles in the successful Proof of Value (PoV), deployment, and overall customer acceptance of our services. Western Health's comprehensive utilisation of IGEL in conjunction with Citrix, Imprivata, Microsoft AVD, includes the creation of public use kiosks. These kiosks grant users access to various applications, including Zoom, LibreOffice, web browsers, and other applications, delivering a more streamlined and efficient experience for patients and visitors, while ensuring the security of sensitive information." Overall, the deployment of IGEL at Western Health has notably enhanced user performance. McBride added, "These improvements were evident during the pilot phase initially intended for 50 devices. The overwhelmingly positive feedback prompted the rapid expansion of the pilot to encompass over 200 devices as business users recognised the enhanced functionality provided by IGEL OS." "Today's healthcare organisations face the challenge of securing their endpoint infrastructure while operating on a tight budget," said Matthias Haas, CTO, IGEL. "IGEL's Preventative Security Model helped Western Health address the security challenges they face by eliminating endpoint vulnerabilities exploited by bad actors. Further, by supporting change management and end-user communication, we have enhanced the end-user experience while reducing the financial strain for the organisation by extending the life of their endpoint hardware. This is a great example of how large healthcare organisations can benefit from deploying IGEL." To read more about how Western Health improved endpoint management sustainability, improved security, and enhanced the user experience with IGEL, read the case study here. About Insentra Insentra is a collaborative IT Services partner delivering specialised Advisory, Professional and Managed Services. Our partner-centric model provides the IT channel direct access to industry expertise and accountable outcomes. We believe great business relationships start with trust. We are 100% channel focused, meaning we only transact and deliver services exclusively with our partners, however we view our clients as both the service provider and end-user. Our dedication is based on the vision to be the number one channel services company on the planet. We do this by being the best versions of ourselves, creating an outstanding environment for our team, loving the work we do and amazing each other, our partners and their clients. We are and always will remain a partner obsessed company. About Insight Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organisations accelerate their digital journey to modernise their business and maximise the value of technology. Insight's technical expertise spans cloud and edge-based transformation solutions, with global scale and optimisation built on 33+ years of deep partnerships with the world's leading and emerging technology providers. About IGEL IGEL is the leader in providing a secure endpoint OS for enterprises now and next. Designed for VDI, DaaS, SaaS and secure browsing, IGEL OS delivers a first-class user experience while being seamless to manage – saving money, fuelling growth, supporting sustainability and driving organizations forward. IGEL OS supports a Zero Trust approach to security through the unique IGEL Preventative Security Model removing the attack vectors often exploited by bad actors. Trusted by leading healthcare, financial services, retail, manufacturing, and government leaders worldwide, IGEL has a growing ecosystem of more than 100 integrated IGEL Ready ecosystem partners and is represented by partners in over 50 countries. For more information on IGEL, visit . SOURCE IGEL

Western Health in Victoria has set out on a comprehensive transformation of its IT infrastructure. Following a tender process, IT solutions provider Logicalis Australia was awarded a contract to assist the health service with its Modern Workplace transformation programme. According to a media release, the programme aims to improve collaboration, communication, security, and document management capabilities within the organisation. WHY IT MATTERS Western Health, a major healthcare provider that serves nearly a million people, has faced a number of technical and end-user challenges with its existing infrastructure. It has dealt with disjointed processes, ineffective tools, as well as storage and computing limitations. To this end, it started its digital transformation and modernisation programme with patient data and identity at its core. Aside from improving operational efficiency and enhancing quality of care, the Modern Workplace programme provides a foundation for data analytics and AI, "enabling us to harness the power of data to further enhance patient outcomes," said Cameron McBride, director of Digital Technology Services at Western Health. THE LARGER TREND The digital transformation began last year with the rebuilding of Western Health's identity management system , which was also delivered by Logicalis. Based on Microsoft Active Directory, this system manages identity, authentication, and authorisation for all users of its network and IT resources. This rework later enabled the rollout of an ERP and an EMR system within Western Health. A records management solution was also implemented to improve document management and compliance. Logicalis also facilitated the health service's integration of Microsoft 365, which allows in-office and remote workers to work securely and efficiently. The IT company also fortified their Microsoft Azure cloud environment.

NEC Australia has been chosen to set up a wireless network for the new Footscray Hospital. Operated by Western Health, the $1 billion hospital project will be supplied and installed with CISCO networking, security, data centre infrastructure, and telephony systems facility. WHY IT MATTERS Through wireless technologies, according to NEC, the new Footscray Hospital will be enabled to deliver solutions for improving patient care and operational efficiency. THE LARGER TREND Founded in the 1950s, the new Footscray Hospital is being upgraded in anticipation of growing healthcare service demand over the next two decades. Having an additional 200 beds, it will be able to later accommodate 15,000 more patients each year. Alongside increasing its capacity, the hospital's digital capability is also being raised. Last year, the new Footscray Hospital awarded a contract to Hills Limited to deliver the Nurse Call platform by its digital health arm, Hills Health Solutions . The hospital's construction, which is being delivered by Plenary Health and partner Multiplex, is targeted to be completed by 2025.